Two kits, two refund promises — both in writing.

Not happy with your long-stay kit for any reason? Email us within 14 days of purchase and we refund it in full — no refusal letter, no justification required.

Article 32(1) of the EU Visa Code (Regulation 810/2009), Annex VI — Code 2:

"Justification for the purpose and conditions of the intended stay was not provided."

This is the refusal ground tied directly to what the short-stay kit produces: your cover letter, your day-by-day itinerary, and the purpose framing that binds them together. It applies to uniform short-stay (Type C) applications only.

The other ten refusal grounds on Annex VI — each with the reason it's out of scope so there's no ambiguity when you read your refusal letter. (These codes are irrelevant to the long-stay kit, which is covered by the 14-day satisfaction refund above.)

• Code 1 — A false / counterfeit / forged travel document was presented
  Document fraud is a legal matter unrelated to the kit's formatting.
• Code 3 — Proof of sufficient means of subsistence was not provided
  This code cannot distinguish between weak presentation and genuinely insufficient funds. Covering it would mean refunding applicants whose finances would have failed regardless of the kit.
• Code 4 — Already stayed 90 days in the current 180-day period
  A stay-history rule the kit cannot influence.
• Code 5 — An alert has been issued in the SIS (Schengen Information System)
  A security-database matter unrelated to documentation.
• Code 6 — Considered a threat to public policy, security, health, or international relations
  A background / eligibility ground unrelated to documentation.
• Code 7 — Proof of adequate travel medical insurance was not provided
  Insurance is a document you purchase separately; the kit lists it in the checklist but doesn't issue the policy.
• Code 8 — Information regarding the purpose and conditions was not reliable
  This ground implies the consulate believed the underlying facts were false or contradicted supporting documents — a factual, not formatting, issue.
• Code 9 — Intention to leave the territory before the visa expires could not be ascertained
  This ground turns on personal ties (employment, family, property) and travel history, not on documentation format.
• Code 10 — No proof of inability to apply for a visa in advance (border applications)
  A procedural ground for border applications only.
• Code 11 — Revocation of the visa was requested by the holder
  You requested the cancellation — there is no refusal to remedy.

1. 1
   Email the claims address

   Send your claim to claims@schengendoc.com from the same email address you used at checkout.
2. 2
   Attach the refusal letter

   A photo or scan of the official refusal letter with Code 2 visibly ticked is enough. Send it in the original language — we handle translation.
3. 3
   Include your name

   Include the applicant name exactly as it appears on the passport used for the application, so we can match it against your original kit.
4. 4
   Wait for the refund

   We acknowledge within 2 business days and issue the refund to your original payment method within 5 business days of approval.

Claims must be filed within 30 days of the date printed on the refusal letter (or the final appeal decision, whichever is later).

Refusal letters can contain sensitive personal information — passport number, date of birth, photo, visa application number. We treat those attachments as claim evidence only:

• Never used for anything other than adjudicating your claim.
• Deleted 60 days after claim resolution (approved or denied), together with any correspondence containing the attachment.
• You can request earlier deletion at any time — see our Privacy Policy.